Last updated: March 27, 2026
Welcome to the LivX Privacy Policy. Whether you're ready to start connecting or just looking for new friends, we believe every connection should start with respect and trust — especially when it comes to your personal information.
When we talk about "LivX", "we", "us", or "our" in this policy, we refer to LivX Studios, LLC, the operator of the LivX application. This Policy explains how we process your personal information when you use the LivX mobile application ("App") and our websites, including livxapp.com ("Sites"). We also suggest you read our Terms of Service.
Have any questions? Contact us at support@livxapp.com.
You should know: We may update this Policy from time to time. The most current version at livxapp.com/privacy.html controls how we use your information. We will notify you of any material changes by email or in-app notification.
According to the General Data Protection Regulation ("GDPR") and other applicable data protection laws, we are the data "controller" for all personal information collected and processed through our App and Sites.
The type of information collected depends on the specific situation and how you use the App.
When you create a LivX account, we collect information to help provide and secure the service. This can include:
After registration, you can update most of this information through your profile settings. You are responsible for keeping your account details up to date.
You can sign in using Google or Apple. When you do:
We use this information to create or authenticate your LivX account. You can disconnect linked accounts at any time through the relevant platform's settings.
If you sign in as a guest, we generate and store a hashed device identifier and a locally-generated token to maintain your session across visits. No email or personal details are required for guest accounts. Guest account data is tied to your device.
To ensure the safety and security of everyone on LivX, we may:
Verification photos are stored securely and are only accessible to our moderation team.
If you purchase coins, subscriptions, or other paid features, payment processing is handled by Google Play or the Apple App Store. We do not directly store your credit card or payment details. We receive transaction confirmations for our records and fraud prevention.
We collect your country during registration. We do not use precise GPS location. Your country is used for:
You should know: LivX does not track your precise GPS coordinates. We only use the country you provide during registration.
When you use the App, we may collect:
We store profile photos you upload. Photos are screened for inappropriate content. Photos that may violate our guidelines are reviewed by our moderation team.
We process messages and call metadata to provide our services:
If you contact support through the LivX Team channel in the App or via email, we collect your messages and any information you share to help resolve your request. We keep records of support communications for up to 6 years after your account is deleted.
Our main goal is to give you a safe and enjoyable LivX experience as you connect with others.
We use your personal information to:
To help you find connections, our random matching system uses:
We do not use personality profiling or behavioral prediction for matchmaking.
Safety is very important to us. We use a combination of automated systems and human moderators:
Under EU and UK data protection laws, we process your information on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Providing the LivX service | Contractual necessity |
| Account verification and fraud prevention | Legitimate interest |
| Content moderation and safety | Legitimate interest |
| Payment processing | Contractual necessity |
| Research and service improvement | Legitimate interest |
| Responding to support requests | Legitimate interest |
| Marketing communications (if any) | Consent |
You should know: If the legal basis is consent, you can withdraw it at any time. If the legal basis is legitimate interest, you have a right to object. Contact us at support@livxapp.com.
LivX is designed to help you connect, which means some information is visible to other users:
Important: We strongly recommend you do not share sensitive information on your profile, including email addresses, phone numbers, social media handles, financial details, or government identification numbers.
We only share your information in the limited circumstances described below:
| Recipient | Purpose | What We Share |
|---|---|---|
| Cloud Infrastructure Provider | Backend infrastructure, authentication, database, storage | Account data, messages, profile information. Stored in the EU |
| Video Calling Provider | Real-time video and audio calling | Temporary call session tokens. No video/audio is recorded or stored by us |
| Content Safety Provider | Photo screening for inappropriate content | Profile photos (sent for screening only, not permanently stored by provider) |
| Email Delivery Provider | Email delivery for verification codes | Email address and verification code |
| Google Play / Apple App Store | Payment processing for purchases and subscriptions | Transaction confirmations (we do not receive full payment card details) |
| Law Enforcement | When required by law, court order, or to protect safety | Any relevant information as legally required |
Depending on your location, you generally have the following rights regarding your personal information:
To exercise your rights, contact us at support@livxapp.com. We may need to verify your identity before processing your request.
Your personal information is stored on secure servers in the EU. When information needs to be transferred outside the EU (for example, to third-party service providers), we ensure adequate protection mechanisms are in place, such as EU-approved standard contractual clauses.
We keep your personal information only as long as necessary:
We take appropriate security measures to protect your information:
Tips to keep your account secure:
LivX is strictly for users aged 18 and older. We do not knowingly collect information from anyone under 18. Age confirmation is required during onboarding. If we become aware that a minor has registered, we will take steps to terminate their account and delete their information.
Our App is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at support@livxapp.com.
If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern: