Last updated: May 20, 2026
This overview highlights important rights and obligations. Only the numbered articles below are legally binding. Please read the full Terms carefully.
1.1 Please read carefully the following Terms of Service ("Terms") to ensure that you understand their contents before you use our software application and related documentation (the "App") and any of the services enabled by the App (the "Services"). App and Services are referred to together as "Products".
1.2 Should you require any further information or support, please send an email to support@livxapp.com.
1.3 These Terms constitute a legally binding agreement between you and LivX Studios, LLC ("LivX", "we", "us", or "our") governing your use of our Products. By registering for an account, you enter into this contract and commit to utilizing the Products strictly in accordance with these Terms and all applicable laws. Acceptance of these conditions is a mandatory prerequisite for platform access and use. Information pertaining to how we process your personal data is provided separately in our Privacy Policy. Should your agreement with these Terms and the Privacy Policy change at any future point, you retain the right to terminate your account as specified in Clause 9 of these Terms.
1.4 We may make changes to the App and the Services (a) where necessary to comply with the law, (b) to address security or integrity issues, (c) to reflect changes in the number of users or technical infrastructure, or (d) to introduce new features, provided those changes do not impose additional costs on you. We will give you 30 days' prior notice of any changes that may negatively affect your access to or use of the Services. During that period, you may terminate your contract, and, if you hold any unused balances, receive a pro-rata refund for the unused portion.
1.5 We may amend these Terms as described in Article 11.5 below.
2.1 You may use the App only if you are at least 18 years old, have the legal capacity to enter into a binding contract, and are not prohibited from using the App under the laws of your country of residence. We operate an age-assurance process during sign-up, and we may request proof of age at any time. If you decline or fail the check, we may suspend the account until the check is completed.
You further represent and warrant, on your own responsibility, that you have not been convicted of a sexual offence, human trafficking or modern slavery offence. Knowingly false representations are a material breach of these Terms.
2.2 Any use by a person who does not fulfill these requirements is unauthorized and in violation of these Terms.
2.3 You represent and warrant that you are fully able and competent to enter into and comply with these Terms.
2.4 We may terminate your account, delete any content, and/or prohibit you from using the Products if we believe you do not meet the eligibility requirements.
Our aim is to give people the ability to connect with others around the world through real-time video, messaging, and meaningful conversations. To support this aim we provide:
You warrant that you own the device to which you download the App, or have the legal right to control its use. You agree to ensure any person you permit to use the Products does so in accordance with these Terms.
We may add features, modify the Products, or issue updates at any time to improve performance, enhance functionality, or address security issues. You acknowledge that your device may automatically receive such updates.
The Products are not intended to replace phone services and do not support emergency calls. It is your responsibility to maintain separate access to emergency services.
We may take lawful and proportionate measures to prevent unauthorized use of the App, including using technological barriers, IP mapping, device and network identifiers, and behavioural signals. Details of our legal basis are set out in our Privacy Policy. We may contact your device manufacturer or mobile carrier where required by law or by a valid order from a competent authority.
Our Products are protected by copyright laws and intellectual property treaties. All ownership rights, including intellectual property rights, belong solely to us or our licensors. The App is licensed to you, not sold.
Subject to your compliance with these Terms, we grant you a personal, limited, non-commercial, non-exclusive, non-sublicensable, revocable license to download, install and use the App on your personal device for your personal use.
You retain the rights in relation to the content that you create or share through the App. You grant us a non-exclusive, royalty-free licence to hold, store, transmit, display and adapt your content to the extent necessary to (a) deliver the Services to you and to the recipients you have chosen, (b) operate our safety and moderation systems, (c) comply with legal obligations, and (d) keep reasonable backups. The licence terminates when you delete the content or your account, except that (i) copies retained for legal purposes, moderation audits, or backup purposes may persist for a limited period as set out in our Privacy Policy, and (ii) copies already received by other users are outside of our control.
You shall not:
You may not:
You are solely responsible for any content you transmit or display through the Products. If you share content protected by intellectual property rights, you represent that you have the necessary rights.
Strictly prohibited content. In addition to the above, the following are absolutely prohibited and trigger immediate removal and reporting where required by law:
We apply these rules objectively and proportionately in line with Article 14 of Regulation (EU) 2022/2065 (the Digital Services Act), taking into account the rights and legitimate interests of all parties involved, including the fundamental rights of users under the Charter of Fundamental Rights of the European Union.
We use a combination of automated systems, human moderators and user reports to maintain a safe environment for everyone in the App. Content that violates these Terms may be removed, and your account may be restricted or terminated.
If we restrict your content or terminate your account, we will give you a statement of reasons in accordance with Article 17 of the Digital Services Act and other applicable laws.
You may submit a notice about content or actions you consider contrary to our Community Guidelines, these Terms, or applicable law, either through our in-app reporting functionalities or by emailing support@livxapp.com. Notices submitted under Article 16 of the Digital Services Act should include, where possible, an explanation of why the content is considered illegal or in breach, a clear indication of the exact electronic location of the content (for example, the user's display name and the relevant chat or screen), and your contact details. We strive to acknowledge receipt and to act on valid notices in a timely, diligent and non-arbitrary manner.
You understand that content transmitted by other users may be incorrect, misleading, or edited. We do not endorse any user content. Although prohibited, other users may attempt to mislead you using fake profiles or impersonation.
6.1 We process and store your data in compliance with our Privacy Policy.
6.2 We use email verification (OTP) to verify ownership of registered email addresses. We do so only in accordance with our Privacy Policy.
6.3 We will use reasonable efforts to store your content in relation to the Products.
6.4 Any feedback, comments, or suggestions you provide regarding the Products may be used by us for any purpose without compensation to you.
LivX uses a virtual currency system ("Coins"). Coins can be purchased through the App and used for:
Coins have no real-world monetary value and cannot be exchanged for cash. Coin purchases are final and non-refundable except as required by applicable law or the refund policies of Google Play or the Apple App Store.
We offer subscription plans ("Premium") that provide additional features such as profile view visibility, enhanced matching, and other benefits as described in the App. Subscriptions are billed on a recurring basis through the App Store or Google Play. You may cancel at any time through your device's subscription management settings.
Users may earn free coins through daily login streaks and task completion. The availability and amounts of daily rewards are determined by us and may change at any time.
Purchases of coins and subscriptions made through Google Play or the Apple App Store are subject to the refund policies of those platforms. For purchases made outside the Apple App Store or Google Play, you may request a refund within 14 days of purchase by contacting support@livxapp.com. Where, prior to delivery of the digital content, you have given your express consent to immediate performance and acknowledged that this results in the loss of your right of withdrawal under Article 16(m) of the Consumer Rights Directive, refund eligibility is accordingly limited. On withdrawal in respect of partially used purchases, we will reimburse amounts paid less an amount proportional to the use you have actually made of the service, in accordance with Article 14(2) of the Consumer Rights Directive.
We may use personalized or location-based pricing. Before any purchase, the full price will be displayed. All applicable taxes and transaction costs are your responsibility.
8.1 The App incorporates third-party technology to provide its services, including video calling, cloud infrastructure, and email delivery. Use of these third-party services is subject to their respective terms.
8.2 The Services may include links to other websites or services. We do not endorse any such third-party sites, and access is at your own risk.
8.3 Your dealings with advertisers or third parties found through the Services are solely between you and them.
You may terminate your use of the App at any time through the Settings screen. Account deletion is subject to a grace period (configurable by us, default 7 days) during which you may reactivate. After the grace period, your account and associated data will be permanently deleted, subject to any retention required or permitted by law as described in our Privacy Policy.
We may limit, suspend, or terminate your account if:
In the event we take such action, we will provide you with a statement of reasons in accordance with Article 17 of the Digital Services Act and other applicable EU laws.
Except in cases of serious breach, illegal activity, or urgent risk to users or third parties, we will give you prior notice and a reasonable opportunity to remedy the breach before permanent suspension or termination.
Upon termination, your licence to use the App ends immediately. The consequences for any unused Coins or paid subscription period depend on the reason for termination:
Nothing in this Clause limits your mandatory rights under applicable consumer protection laws.
10.1 The Products are provided "as is" and "as available".
10.2 Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
10.3 To the fullest extent permitted by law, our total liability for any claim arising out of or in connection with the Products shall not exceed €150.
10.4 We are not liable for indirect, incidental, consequential, or reputational damages, including loss of profits, data, or goodwill.
10.5 We do not guarantee the behavior, identity, or intentions of any users and are not responsible for interactions between users.
You agree to indemnify and hold us harmless from any claims, damages, and costs arising from your violation of these Terms, your use of the Products, or your content.
We do not guarantee compatibility of the Products with your device and are not responsible for damages arising from device faults, bugs, network errors, or power outages.
The Products are provided "as is" with no warranties of any kind. We do not warrant that the Products will be uninterrupted, error-free, or free of viruses.
We may provide notices by email, in-app notifications, or posts on our website. Email notices are deemed given 24 hours after sending. In-app notices are deemed given when read.
You may not assign these Terms. We may assign these Terms to any third party at our sole discretion.
We reserve the right to amend these Terms at any time. We will notify you of changes via email or in-app notification. Your continued use after the notice period constitutes acceptance of the revised Terms.
These Terms and our Privacy Policy represent the complete agreement concerning the Products. If any provision is held unenforceable, it shall be modified only to the extent necessary, and remaining provisions shall remain in effect.
These Terms are governed by the laws of England and Wales. If mandatory consumer protection regulations in your country contain more beneficial provisions, those shall apply regardless.
For any questions about these Terms, contact us at support@livxapp.com.
In accordance with Article 6(1)(c) of the Consumer Rights Directive, Article 5 of the E-Commerce Directive, and Articles 11 and 12 of the Digital Services Act, the following information is provided: